Policies

Privacy
If you share usernames and passwords with us, we keep such information confidential, private and secure, and do not share it with third parties. Castle Builder collects customer information only for the purpose of providing agreed-upon services, processing your payment, or fulfilling your order.

Security
This website uses Braintree payment processing and a 2048-bit industry standard SSL certificate. We offer a secure form which encrypts passwords upon submission.

Refunds
Castle Builder Design does not currently offer physical goods. Payment for retainers/deposits, services rendered, and reimbursements are non-refundable. In some instances, partial refunds are permitted for troubleshooting packages.

Terms of Service
All clients sign an agreement before Castle Builder begins work. Please see your contract for terms.